Nearly 100 Power Breakfast attendees were on hand to hear more about changing customer expectations in the energy industry on February 8, 2018.
We were proud to kick off the event by showing an introductory video about the Customers First! Coalition, our members, and our mission. We hope you’ll take a few minutes to watch it online and share it via Facebook or Twitter. You can also view more feedback about the video and event via the Twitter Moment, “2018 Power Breakfast.”
Keynote speaker Katrina McMurrian presented about the process used at the Critical Consumer Issues Forum to reach consensus between regulators, consumer advocates, and utilities on timely energy issues. For example, CCIF has published guiding principles on grid modernization (download report), meeting customer needs (download report), and connecting “smart” communities (download report). See Ms. McMurrian’s Power Breakfast power point presentation here.
Two panel presentations focused on customer feedback and changing policies. The Customer Feedback Panel included Kathy Kuntz of Cool Choices, Max Christman from Sustainability at UW-Health, and Don Peterson from Madison Gas and Electric. The panel was moderated by Kristy Nieto of the Public Service Commission of Wisconsin. WisBusiness.com provided a summary of the panel presentation from the energy provider’s prospective, which you can read here: “MGE stepping up efforts to understand what customers want.”
The policy-makers panel featured Public Service Commission of Wisconsin Commissioner Mike Hubesch (@PSCWisconsin) and State Representative Katrina Shankland (@RepShankland), moderated by Brian Rude of Dairyland Power Cooperative, one of the Customers First! Founding members. Huebsch and Shankland discussed their views on affordable energy, renewables and energy efficiency, and regulation. Both shared their belief that effective utility regulation in the state helps protect Wisconsin customers.
Attendees also enjoyed plenty of networking opportunities with those interested in the energy industry. In our post-event survey, eighty-seven percent of respondents thought they were extremely or very likely to attend a similar event in the future.
We hope you’ll join us at a future event! Stay in the loop about future programming by joining our mailing list.